403: Exception: Token is not valid

You might encounter this error when trying to use Pruna Pro:

403: Exception: Token is not a valid Pruna token. Please make sure you are passing the correct token. 

This typically means there's an issue with the token or the version of Pruna you're using.

1. Double-Check the Token

• Make sure you’re using the correct token in your configuration.

• If you're unsure, contact us and send your token privately (we’ll only use it to check it on our side and handle it securely).

2. Check Your Installed Pruna Version

New tokens are only supported from version 0.2.2 and above.

To check which versions you have installed, run:

#On Windows
pip freeze

#On MacOs/Linux
pip freeze | grep pruna

You should see something like:

pruna==0.2.6
pruna_pro==0.2.6

3. Update to the Latest Version

If needed, update by running:

pip install pruna_pro==0.2.6

Then re-run pip freeze to confirm that you're using the right version.

4. Still Seeing the Error?

If the issue persists after updating:

• Please send us the full error message or traceback.

• Include the token (privately) if possible so we can verify it.

• We’ll take it from there and get you unstuck.